Personal and professional success largely depend on how well we understand each other and how well others can understand what we want them to communicate with. In the widest sense, communication means sharing information between two or more people. Communication is a basic prerequisite for successfully concluding and performing business, for transferring information. Communication is extremely important in today's world, by transferring information from one person to another. Business communication helps organizations to function better and achieve success on a business plan. Communication is the simplest way to exchange information, ideas and feelings with verbal and nonverbal means, adapted to the social context of the situation, ie the contextual situation. Furthermore, communication is extremely important in the world, by transferring information from one person to another. The main purpose of communication is that the recipient understands the information given. Modern technology is taking a big step forward, placing useful products on the market, and every business must choose the appropriate product that will help create a new profit. Banking is an activity that is heavily dependent on technology, and the close connection between banking and technology has been shown since its inception, particularly in the field of electronic banking. With the emergence and increasing use of mobile phones, conditions have been created for banking services to offer users a simple mobile phone.