prikaz prve stranice dokumenta Uloga neverbalne komunikacije u poslovnom komuniciranju
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undergraduate thesis
Uloga neverbalne komunikacije u poslovnom komuniciranju
2017. urn:nbn:hr:145:969936
Krstić, Ivana
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

Cite this document

Krstić, I. (2017). Uloga neverbalne komunikacije u poslovnom komuniciranju (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:969936

Krstić, Ivana. "Uloga neverbalne komunikacije u poslovnom komuniciranju." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:145:969936

Krstić, Ivana. "Uloga neverbalne komunikacije u poslovnom komuniciranju." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:145:969936

Krstić, I. (2017). 'Uloga neverbalne komunikacije u poslovnom komuniciranju', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 15 November 2024, https://urn.nsk.hr/urn:nbn:hr:145:969936

Krstić I. Uloga neverbalne komunikacije u poslovnom komuniciranju [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2017 [cited 2024 November 15] Available at: https://urn.nsk.hr/urn:nbn:hr:145:969936

I. Krstić, "Uloga neverbalne komunikacije u poslovnom komuniciranju", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:145:969936

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Metadata
TitleUloga neverbalne komunikacije u poslovnom komuniciranju
Title (english)THE ROLE OF NONVERBAL COMMUNICATION IN BUSINESS
AuthorIvana Krstić
MentorJerko Glavaš (mentor)
Committee memberJerko Glavaš (predsjednik povjerenstva)
Committee memberAleksandar Erceg (član povjerenstva)
Committee memberIvana Barković Bojanić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Quantitative Methods and Informatics)
Osijek
Defense date and country2017-07-11, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Kroz rad se upoznavaju osnove komunikacije i koja je važnost poznavanja pravilnog komuniciranja u poslovnom okruženju, kako se može steći konkurentska prednost te kakve signale daju pojedini dijelovi tijela. Svrha rada je osvijestiti bitnost neverbalne komunikacije u svakodnevnim aktivnostima, bilo da se razgovara s prodavačicom u prodavaonici ili sa timom ljudi kojima se predstavlja nova ideja. Korištenjem brojnih izvora različitih autora kroz rad i traženje općih zaključaka koristila se metoda apstrakcije i sinteze. Postizanje potpune kontrole nad neverbalnom komunikacijom nije moguć jer se odvija mnoštvo refleksnih reakcija i mikroizraza koji uvijek refleskno reagiraju kako um osjeća, no učenjem vještine osoba je svjesnija sebe i u mogućnosti je razviti ostale povezane vještine kao što je pregovaranje. Prvi dojam se kroz razgovor stvara u manje od četiri minute te je zaslužan za trajno mišljenje o drugoj osobi, a razvijanjem neverbalne komunikacije direktno se utječe na ostavljanje pozitivnog prvog dojma. Naredni rad koristan je svima koji žele razviti novu vještinu i bolje razumijeti što tijelo govori za vrijeme ili kada verbalna komunikacija prestane.
Abstract (english)
This paper will present basics of communication, importance of knowing appropriate way of communication in business environment, how to accomplish a competitive advantage in business, and also what body language can tell us. Aim of this paper is to revive importance of knowing nonverbal communication in everyday activities, whether you have a conversation with a salesperson in a grocery store or with a work team where a new idea is being presented. By using many sources of different authors through this paper and by finding general conclusions, a method of abstraction and of synthesis has been used. To accomplish total control of nonverbal communication is not possible because of many unconscious activities and micro signs which reflex automatically on minds command. By learning this skill a person becomes more aware of itself and is capable of increasing other connected skills, for example negotiation. The first impression is made in less than four minutes through conversation and it stays as a permanent opinion about a person. By developing nonverbal communication, a person directly increases possibility of leaving a positive first impression. This paper is for all people who are willing to develop a new skill and for all who want a better understanding of what the body tells us during a conversation or when a verbal communication stops.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:969936
Study programmeTitle: Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-07-13 13:59:19