Communication process consist of creating a message, sending it, receiving and interpreting the message and sending back the feedback that is proper. There are many problems that can happen during the communication process and passive listening is one of them. 40% of the time that people spend on communication process is spent on listening. But, all of that time is not spent on active listening. There are many types of listening and only one is active listening. In history people thought that they are born with the skill for active listening and they don't have to work and improve it. But, like every other skill it's mandatory to work on it everyday. Skill of active listening is one of the basic skill that people need in other to lead successful conversation. With help of that skill people can develop and maintain friendship, get some information or they can persuade someone to agree with them. There are 3 techniques of active listening and they are: empathy, analysis and synthesis. Aside from techniques, there are procedures for active listening and they are: imaginatively listening, logical listening and anticipatory listening. In order for a person to actively listen she needs to concentrate on conversation, not interrupt and sometimes ask a question or paraphrase something so speaker can see that the person is listening and is interested in conversation. Active listening helps people to solve problems. Because of all these benefits people should develop and work on their active listening skills everyday.