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master's thesis
Upravljanje konfliktima u organizaciji
Diplomski rad
2020. urn:nbn:hr:145:600006
Kalamut, Dora
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek

Cite this document

Kalamut, D. (2020). Upravljanje konfliktima u organizaciji : Diplomski rad (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:600006

Kalamut, Dora. "Upravljanje konfliktima u organizaciji : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2020. https://urn.nsk.hr/urn:nbn:hr:145:600006

Kalamut, Dora. "Upravljanje konfliktima u organizaciji : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2020. https://urn.nsk.hr/urn:nbn:hr:145:600006

Kalamut, D. (2020). 'Upravljanje konfliktima u organizaciji : Diplomski rad', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 14 November 2024, https://urn.nsk.hr/urn:nbn:hr:145:600006

Kalamut D. Upravljanje konfliktima u organizaciji : Diplomski rad [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2020 [cited 2024 November 14] Available at: https://urn.nsk.hr/urn:nbn:hr:145:600006

D. Kalamut, "Upravljanje konfliktima u organizaciji : Diplomski rad", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:145:600006

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Metadata
TitleUpravljanje konfliktima u organizaciji : Diplomski rad
Title (english)Managing conflicts in the organization : Graduate paper
AuthorDora Kalamut
MentorJulia Perić (mentor)
Committee memberAnamarija Delić (predsjednik povjerenstva)
Committee memberLjerka Sedlan König (član povjerenstva)
Committee memberJulia Perić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Osijek
Defense date and country2020-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svakodnevna dinamika i neizvjesnost rezultiraju sve učestalijom pojavom konflikta i u privatnom i poslovnom životu. Organizacije su sastavljene od ljudi različitih mišljenja, stajališta i pozadina te se susreću s raznovrsnim poslovnim prilikama i rizicima stoga su konfliktne situacije neizbježne. Bitno je znati prepoznati potencijalne uzroke, suočiti se s njima te pravilno upravljati konfliktnim situacijama kako bi se ostvario napredak u poslovanju. Prije su stručnjaci bili mišljenja da je konflikt isključivo negativna pojava, no u moderno doba konflikt se ne karakterizira niti kao pozitivna niti kao negativna pojava, već kao normalna i neizbježna. Kao rezultat toga, u organizacijama postoji produktivan i neproduktivan konflikt. Produktivne konflikte je važno imati u organizaciji, jer ukoliko ih nema, organizacija postaje statična i ne reagira na promjene. Produktivni konflikti osiguravaju inovativnost i kreativnost u načinu poslovanja i rješavanju problema te unaprjeđuju međuljudske odnose. Bez obzira na vrstu konflikta, bitnu ulogu u konfliktnim situacijama ima lider koji je odgovoran za stvaranje pozitivne i ugodne radne atmosfere i koji predstavlja ključnu osobu u rješavanju istih jer temeljem svojih znanja i vještina treba pravilno postupati poduzimajući odgovarajuće akcije. Cilj ovoga rada je objasniti što je to konflikt, koje su njegove vrste i izvori te koje su faze konflikta. Također, objasnit će se što se sve događa u organizaciji kada dođe do konfliktne situacije, kojim tehnikama i stilovima upravljati njime i koju ulogu u svemu tome ima lider. U istraživačkom djelu ovoga rada usporediti će se način upravljanja konfliktima u malom, srednjem i velikom poduzeću.
Abstract (english)
The daily dynamics and uncertainties result in frequent conflicts in both, private and business life. Organizations are structured of people with different opinions, views and backgrounds facing variety of business opportunities and risks, so conflict situations are inevitable. It is important to know how to identify potential causes, confront them and properly manage conflict situations in order to make progress in business. In the past, experts thought that conflict was solely a negative phenomenon, but today conflict is not characterized as either positive or as a negative phenomenon, but as normal and inevitable. As a result, there are productive and unproductive conflicts. Productive conflicts are very much needed otherwise organizations stay static and do not respond to changes well. The appearance of productive conflicts ensures innovativeness and creativity while doing business and solving problems and improve interpersonal relationship. Regardless of the type of conflict leader has the most significant role in conflict situations. He is responsible for creating a positive and comfortable working atmosphere and he represents a key person with specific set of skills and knowledge who should manage and redirect conflict accordingly. The aim of this paper is to explain what conflict is, what are the types and sources of conflict as well as the phases of conflict. The paper explains what happens in an organization when conflict situation arises, with what techniques and styles are conflict best managed and what exactly the role of a leader is. The empirical part of the paper will compare the process of managing conflicts in small, medium, and large enterprises.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:600006
Study programmeTitle: Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-01-25 12:58:01