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master's thesis
Poboljšanja poslovnih procesa u poduzeću izbor prioriteta
Diplomski rad
2019. urn:nbn:hr:145:018503
Rušitović, Dino
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Interdisciplinary Courses

Cite this document

Rušitović, D. (2019). Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:018503

Rušitović, Dino. "Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2019. https://urn.nsk.hr/urn:nbn:hr:145:018503

Rušitović, Dino. "Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2019. https://urn.nsk.hr/urn:nbn:hr:145:018503

Rušitović, D. (2019). 'Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 26 December 2024, https://urn.nsk.hr/urn:nbn:hr:145:018503

Rušitović D. Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2019 [cited 2024 December 26] Available at: https://urn.nsk.hr/urn:nbn:hr:145:018503

D. Rušitović, "Poboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:145:018503

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Metadata
TitlePoboljšanja poslovnih procesa u poduzeću izbor prioriteta : Diplomski rad
Title (english)Business process improvements in company - choice of priorities : Graduate paper
AuthorDino Rušitović
MentorJosip Mesarić (mentor)
Committee memberDavor Dujak (predsjednik povjerenstva)
Committee memberJosip Mesarić (član povjerenstva)
Committee memberMarijana Zekić Sušac (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Interdisciplinary Courses)
Osijek
Defense date and country2019-09-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Business Informatics
Abstract
Upravljanje poslovnim procesima u poduzeću predstavlja specifičan redoslijed aktivnosti u vremenu i prostoru sa svojim početkom i završetkom koji se odvija u većim ili manjim intervalima, pri kojima se koristi jedan ili više inputa kako bi se dobio output za potrošače tijekom neprestanog razdoblja. Provedeno je istraživanje u tvrtci XYZ d.o.o. Na temelju provedenih istraživanja, izrađeni su AS-IS EPC dijagrami i BPMN notacije koja prikazuju poslovni proces ugovaranja posla i izrade billboarda. Vidljivi su problemi sa kojima se susreće direktor. Provedena je Gap analiza, na temelju koje se vidi kakvo je sadašnje stanje poduzeća, koji su ciljevi poduzeća, buduće stanje kojem poduzeće teži i akcija, kako to postići. Sastavljena je matrica razlomljenosti unutar koje su prikazani kritični faktori uspjeha i procesi. Prikazano je koji je proces najrazlomljeniji i najkritičniji. Direktor u poslovnom procesu izvršava veliku količinu poslova zbog kojeg je i cijeli poslovni proces dosta dug i složen. Izrađeni sµ TO-BE EPC dijagrami i BPMN notacije, koji prikazuju poboljšanja poslovnog procesa. Prikazani su prioriteti zapošljavanja stručnih osoba na koje će direktor delegirati veliku količinu poslova koju obavlja u AS-IS poslovnom procesu.
Abstract (english)
Business process management in a company is a specific order of activity in time and space with its beginning and end occurring at larger or smaller intervals, using one or more inputs to produce output for consumers over a continuous period. A research was conducted at XYZ d.o.o. Based on the conducted research, AS-IS EPC charts and BPMN notations were created to show the business process of contracting and making a billboard. The problems encountered by the director are visible. A Gap analysis was conducted to see what the current state of the company is, what the goals of the company are, the future state the company is striving for and the action, how to achieve it. A breakdown matrix has been put together that outlines critical success factors and processes. It is shown which process is the most fragmented and the most critical. The director in the business process performs a large amount of work, which makes the entire business process quite long and complex. TO-BE EPC diagrams and BPMN notations were created to show business process improvements. The priorities of hiring of experts to which the director will delegate a large amount of the work that he performs in the AS-IS business process are presented.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:018503
Study programmeTitle: Business economy; specializations in: Business Informatics
Course: Business Informatics
Study programme type: university
Study level: graduate
Academic / professional title: Magistar/magistra ekonomije (Magistar/magistra ekonomije)
Type of resourceText
File originReformatted digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-03-15 08:57:02