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Scientific paper - review paper
HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII
Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 29 (2016), 1; 231-240. urn:nbn:hr:145:951180
Legčević, Jelena; Peterko, Lidija

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Legčević, J. & Peterko, L. (2016). HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 29. (1), 231-240. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:951180

Legčević, Jelena and Lidija Peterko. "HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 29, no. 1, 2016, pp. 231-240. https://urn.nsk.hr/urn:nbn:hr:145:951180

Legčević, Jelena and Lidija Peterko. "HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues 29, no. 1 (2016): 231-240. https://urn.nsk.hr/urn:nbn:hr:145:951180

Legčević, J. and Peterko, L. (2016) 'HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII', Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 29(1), pp. 231-240. Available at: https://urn.nsk.hr/urn:nbn:hr:145:951180 (Accessed 05 December 2024)

Legčević J, Peterko L. HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues [Internet]. 2016 June 30 [cited 2024 December 05];29(1):231-240. Available at: https://urn.nsk.hr/urn:nbn:hr:145:951180

J. Legčević and L. Peterko, "HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII", Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 29, no. 1, pp. 231-240, June 2016. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:145:951180. [Accessed: 05 December 2024]

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Metadata
Title (english)HUMAN RESOURCES IN ORDER TO IMPROVE THE OVERALL QUALITY: THE CASE OF CPII
AuthorJelena Legčević
AuthorLidija Peterko
Author's institutionJosip Juraj Strossmayer University of Osijek
Faculty of Law Osijek
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
The paper shall present the results of the research that was aimed at measuring employee satisfaction with the existing state of affairs as well as their expectations in the future in the case of the Economic and Financial Affairs Department of the Croatian Pension Insurance Institute (CPII), Regional Office (RO) Osijek. The study was conducted by using the KVALIMETAR measuring instrument. The results of the study allowed the identification of critical areas in the management system through the dimensions of the KVALIMETAR measuring instrument, based on which recommendations for improvement were made. A negative gap was recorded in all dimensions, which leads to the conclusion that the existing state of affairs should not be maintained. It is also necessary to continue to work and invest further efforts to improve quality since it is precisely continuous improvement and upgrading that quality management mandates.
Keywords (english)
Languageenglish
Publication typeScientific paper - review paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Journal titleEkonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues
Numberingvol. 29, no. 1, pp. 231-240
p-ISSN0353-359X
e-ISSN1847-2206
URN:NBNurn:nbn:hr:145:951180
Publication2016-06-30
Document URLhttp://hrcak.srce.hr/161026
Type of resourceText
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) icon
Created on2017-02-17 10:31:02