Abstract | Dimenzijom globalizacije kakvom je danas doživljavamo, saživljen je i novi trend kupovanja.
Naime, prosječni potrošači danas su vrlo zahtjevni kada je riječ o načinu kupovanja, trošenju
svog dragocjenog vremena, ali i izgledu i iskustvu iz ustanova koje posjećuju. Zahtjevi
potrošača prema trgovcima sve su snažniji, specijaliziraniji i precizniji - oni zahtijevaju
kreativnost od strane trgovaca u privlačenju i motiviranju na ulazak u baš njihovu poslovnu
jedinicu. Zbog toga, uspješnom trgovcu ne preostaje drugo, doli udovoljavati zahtjevima
svojih kupaca kako bi kreirao pozitivnu sliku u psihi potrošača, a koja se često odražava na
razinu prodaje njegove prodavaonice. Stoga, efekt vizualnog merchandisinga postaje presudni
čimbenik na strani ponude u sektoru maloprodaje, dok se to na strani potražnje odražava kao
ugodno prevladavajuće okruženje u prodavaonici, što se ponovno odražava na trgovca u
obliku ekonomičnijeg i profitabilnijeg poslovanja.
Unazad nekoliko godina, na području Europe je sektor maloprodaje procvjetao. Novi trendovi
na ovome području, poput proboja novih, žestokih konkurenata, brojnih brandova, snažnih
poticaja na izravna ulaganja, proboja tehnologije na područje maloprodaje, omogućili su
potrošačima veći izbor i prilagođavanje trgovca svojim željama. Navedeno je, pak, primoralo
dominantne i opuštene trgovce na stvaranje novih ideja i novih mogućnosti u području
opsluživanja svojih kupaca. Zbog navedenog, trgovci i vodeći brandovi se često usmjeravaju
na marketinšku strategiju komuniciranja s kupcima unutar prodavaonice i za vrijeme kupnje,
tzv. strategiju vizualnog merchandisinga.
Ovaj snažan komunikacijski instrument pomaže i potiče prodaju, zbog čega je u modernim
potrošačkim društvima poslovanje trgovaca nezamislivo bez vidljivih elemenata
merchandisinga. Ova politika upravljanja asortimanom i pratećim uslugama u prodavaonici
predstavlja se kao svojevrsna znanost o kupnji. Njome se predstavljaju pravilni načini
korištenja raznih alata merchandisinga, koji se usmjeravaju na kreiranje oznaka koje će
korisnici uočiti, pozicioniranje oznaka na pravome mjestu, dizajniranje layouta, razmještaj
elemenata u prodavaonici i sl. zadaće unutar prodavaonice. Konačni cilj ove marketinške
strategije iščitava se kroz kreiranje uvjeta za brzo i lako pristupanje potrošača svakom dijelu
prodavaonice te uvjeta za najjednostavnije moguće zadovoljenje potreba potrošača.
U literaturi se navodi mnoštvo elemenata merchandisinga, no u ovom radu se naglasak stavlja
na sljedeće elemente: layout prodavaonice, display na mjestu prodaje, cjenovne promocijske
oznake, način izlaganja robe na polici, redovne promocijske oznake, zaposleno osoblje teatmosferu. Unutar rada proučavaju se navedeni elementi i njihova povezanost s impulzivnom
kupnjom potrošača te se otkrivaju odgovori na pitanje zašto su strateške marketinške odluke o
vizualnom merchandisingu važne za povećanje prodaje u prodavaonici.
Empirijsko istraživanje oslanja se na prethodni pregled literature te se također osvrće na
otkrivanje dimenzija vizualnog merchandisinga koje su značajne u stvaranju nagona i
povećanju impulzivne kupnje promatranih potrošača koji posjećuju velikopovršinske
prodavaonice. Empirijsko istraživanje usmjereno je na potrošače maloprodajnih
velikopovršinskih prodavaonica pretežito prehrambenom robom, na području Osječkobaranjske županije. U uzorku je
objedinjeno 226 ispitanika, osoba koje sudjeluju u kupovini u
prodavaonici pretežito prehrambenom robom – supermarketu/hipermarketu, s ciljem
uočavanja na koji način potrošači vrše svoje izbore prilikom kupnje. Glavni rezultat
istraživanja ukazuje na pozitivan odnos elemenata vizualnog merchandisinga na element
impulzivne kupnje. Osim toga, element dodatnih izlaganja proizvoda (display) te element
atmosfere bilježe snažan pivotalni odnos sa impulzivnom kupnjom, što sugerira njihov značaj
u poticanju neplanirane kupnje. Preostali elementi merchandisinga u prodavaonici, layout,
način izlaganja robe na polici, redovne promocijske oznake, cjenovne promocijske oznake i
zaposlenici, ne bilježe dovoljno snažnu značajnost kako bi se na osnovu njih mogla
predvidjeti razina prodaje nastala impulzivno, no, postojana je korelacija i međusobna
povezanost promatranih varijabli s impulzivnom kupnjom.
Ovim istraživanjem, trgovcima koji djeluju na području Republike Hrvatske, daje se uvid o
tome koji elementi vizualnog merchandisinga mogu značajno utjecati na kupovno ponašanje
kupaca, odnosno potaknuti impulzivnu kupnju. |
Abstract (english) | With the dimension of globalization as we experience today, there are new trends in shopping
habits that have been revived. Modern consumers are very demanding when it comes to
shopping habits, spending their precious time, but also when it goes about the design of the
institutions they visit or experience they had there. Consumers demands towards traders are
increasingly powerful, more specialized and more precise - they require creativity from
traders to attract and motivate them to enter into their store. For this reason, a successful
trader can’t do anything else but making the demands of his customers satisfied so he could
create a positive image in the consumer's eye, which can be often reflected on the sales level
of his store. That’s why the effect of visual merchandising becomes a crucial factor at the
supply side in the retail industry. While this is reflected on the demand side as a pleasantly
created store environment, it is also reflected in the form of a more economical and profitable
business for a trader.
A few years ago the retail sector in Europe has increased. New trends in this area - such as
breaking new and fierce competitors, numerous brands, strong incentives for direct
investments and new technology in the retail sector - have allowed consumers a greater choice
in choosing trader but also make traders adjust their consumer's desires.
That has made dominant and relaxed traders to create new ideas and new opportunities in the
field of serving their customers. Because of that, traders and leading brands often point to the
communication marketing strategy with customers in the store and during their purchase -
which is known as the strategy of visual merchandising.
This powerful communication tool assists and encourages sales, which is why, in a modern
consumer society, the merchant business is unthinkable without the obvious elements of
merchandising. This assortment management with their supporting service within the store
can be defined as a kind of a science of shopping. It represents the proper way to use those
merchandising tools that focus on designing signs that consumers will actually read, way to
make sure each message is in the appropriate place or way to design layout and arrange
displays. The ultimate goal of this marketing strategy is to create conditions for a fast and
easy access to every part of the store, so as the conditions for the consumer's satisfaction.
The literature review shows many different elements of merchandising, but in this paper, the
point of consideration will be following elements: store layout, in-store product displays,
regular promotional signage, price promotional signage, product shelf presentation,employee staff and in-store atmosphere. Within this thesis, the named elements of visual
merchandising were discussed, so as their correlation and relationship with consumer
impulsive buying. As well, there are explored the answers to the question of why marketing
strategy decisions about visual merchandising are important for increasing sales at the store?
The empirical research relies on previous literature review and refers to discovering the
dimensions of visual merchandising that are significant in creating impulse buying or
increasing impulsive buying of observed consumers that are visiting large-scale (supermarket/
hypermarket) retail stores. Empirical research focuses on consumers of retail grocery stores
mostly in the food sector in the Osijek-Baranja County, Croatia.
Empirical research was conducted on a sample of 226 respondents, who are involved in
shopping in a grocery store - supermarket/hypermarket, with the main goal: to find out how
consumers make their choices when they purchase. The main finding of this research suggests
a positive correlation between visual merchandising elements and the impulsive buying.
Besides, the element of in-store product displays and the element of the in-store atmosphere
have a strong pivotal relationship with the impulsive buying - this suggests their importance
in stimulating unplanned purchases. The remaining elements of visual merchandising in the
store, the store-layout, regular promotional signage, price promotional signage, product shelf
presentation and employees do not have enough strong significance in order to predict the
level of sales generated by impulsive buying, but there are a constant correlation and mutual
connection of observed variables with impulse buying.
This research gives an insight to traders and marketers that operate in the Republic of Croatia
about which elements of visual merchandising can significantly affect consumers buying
behavior and stimulate impulsive purchases. |