prikaz prve stranice dokumenta Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa
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undergraduate thesis
Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa
2018. urn:nbn:hr:145:828115
Škoro, Terezija
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

Cite this document

Škoro, T. (2018). Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:828115

Škoro, Terezija. "Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:145:828115

Škoro, Terezija. "Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:145:828115

Škoro, T. (2018). 'Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 12 April 2025, https://urn.nsk.hr/urn:nbn:hr:145:828115

Škoro T. Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2018 [cited 2025 April 12] Available at: https://urn.nsk.hr/urn:nbn:hr:145:828115

T. Škoro, "Utjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:145:828115

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Metadata
TitleUtjecaj neverbalne komunikacije na uspješnost pregovaračkog procesa
Title (english)The effects of nonverbal communications on the success of the negotiation process
AuthorTerezija Škoro
MentorJerko Glavaš (mentor)
Committee memberJerko Glavaš (predsjednik povjerenstva)
Committee memberIvan Kelić (član povjerenstva)
Committee memberBlaženka Hadrović Zekić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Quantitative Methods and Informatics)
Osijek
Defense date and country2018-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svatko od nas prije bilo kakvog važnog razgovora, intervjua ili sastanka pomno odabire i osmišlja što će reći na zadanu temu, na koji način će to izreći i koje će riječi upotrijebiti da izrečeno zvuči bolje. No, i dalje je manji broj onih ljudi koji veću pozornost pridaju vlastitom izgledu, pokretima i tjelesnim reakcijama slušatelja nego izgovorenim riječima. Ovim radom želi se prikazati važnost poznavanja kako verbalne tako i signala neverbalne komunikacije za postizanje svakodnevnih... More ciljeva, posebice u pregovaračkim procesima u sklopu poslovanja. Ljudski pokreti i izrazi lica su jedan od najvjerodostojnijih pokazatelja misli i osjećaja svakoga od nas stoga je od iznimne važnosti znati uočiti i prepoznati što nam tijelo govori. Također, za stvaranje pozitivne slike i ostavljanje dobrog dojma na sugovornike koji nam olakšava put do našega cilja, potrebno je poznavati vlastite reakcije na nelagodne situacije, kako djelujemo pod stresom i znati zatomiti preveliko uzbuđenje. Sliku o sebi kreiramo sami te moramo biti svjesni kako naše tijelo može i mora surađivati sa našim riječima kako bi slika bila što uvjerljivija i vjerodostojnija te kako bismo samim time bili najbolja verzija sebe u svakoj situaciji koja se stavi pred nas. Moć uvjeravanja uključuje puno više od elokventnosti i korištenja jakih riječi i nekada se krije u mikropokretima našega tijela a da toga nismo ni svjesni. Upravo zbog toga, potrebno je zadrijeti dublje i istražiti tajne neverbalne komunikacije. Less
Abstract (english)
Every one of us, before any important conversation, interview or meeting, carefully selects and thinks about what is going to be said on the given topic, how would he pronounce it and what words will be used to make it sound better. But there is still a smaller number of people who pay more attention to their own appearance, movements, and bodily reactions of the listener rather than spoken words. This paper aims to demonstrate the importance of knowing both verbal and nonverbal... More communication signals for achieving everyday goals, especially in negotiating processes within the business. Human movements and facial expressions are one of the most reliable indicators of the minds and feelings of each of us so it is of utmost importance to know and recognize what our body is talking about. Also, to create a positive image and to give a good impression to our interlocutors, which could help us make our way to our goal, we need to know our own reactions to uncomfortable situations, how we work under stress and know how to overwhelm the excitement. The image of ourselves is created by ourselves and we need to be aware that our body can and must cooperate with our words to make the image more convincing and more credible, therefore in order to be the best version of ourselves in every situation that is being put before us. The power of persuasion involves far more than eloquence and the use of strong words, and is sometimes hidden in the micro movements of our body, that we are not even aware of. That is why it is necessary to look deeper and explore the secrets of nonverbal communication. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:828115
Study programmeTitle: Marketing
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-01-09 13:02:46
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