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undergraduate thesis
Aktivno slušanje kao komunikacijska prednost
2018. urn:nbn:hr:145:817283
Vlajnić, Magdalena
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

Cite this document

Vlajnić, M. (2018). Aktivno slušanje kao komunikacijska prednost (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:817283

Vlajnić, Magdalena. "Aktivno slušanje kao komunikacijska prednost." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:145:817283

Vlajnić, Magdalena. "Aktivno slušanje kao komunikacijska prednost." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2018. https://urn.nsk.hr/urn:nbn:hr:145:817283

Vlajnić, M. (2018). 'Aktivno slušanje kao komunikacijska prednost', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 21 March 2025, https://urn.nsk.hr/urn:nbn:hr:145:817283

Vlajnić M. Aktivno slušanje kao komunikacijska prednost [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2018 [cited 2025 March 21] Available at: https://urn.nsk.hr/urn:nbn:hr:145:817283

M. Vlajnić, "Aktivno slušanje kao komunikacijska prednost", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:145:817283

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Metadata
TitleAktivno slušanje kao komunikacijska prednost
Title (english)Active listening as advantage in communication
AuthorMagdalena Vlajnić
MentorJerko Glavaš (mentor)
Committee memberJerko Glavaš (predsjednik povjerenstva)
Committee memberBlaženka Hadrović Zekić (član povjerenstva)
Committee memberZdravko Tolušić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Quantitative Methods and Informatics)
Osijek
Defense date and country2018-09-10, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Komunikacijski proces sastoji se od nastanka poruke, slanja poruke, primanje i interpretiranje nje te slanja „feedback-a“ to jest povratnog odgovora. Postoji mnogo problema koja se mogu dogoditi tijekom komunikacijskom procesu, a pasivno to jest krivo slušanje je jedno od njih. Čovjek 40% vremena koji utroši na komunikacijski proces provede slušajući. No, svo to vrijeme ne sluša aktivno. Postoji više vrsta slušanja no samo je jedna aktivna. U prošlosti ljudi su mislili da se oni rađaju s... More tom vještinom i da je ne moraju unaprjeđivati i raditi na njoj. No, kao i svaku vještinu nju je potrebno razvijati. Vještina aktivnog slušanje je jedna od osnovnih vještina koja je potrebna čovjeku kako bi mogao voditi uspješne komunikacijske procese. Pomoću te vještine ljudi mogu razviti i održavati prijateljstva, doći do određene informacije ili pak uvjeriti nekoga. Postoje 3 tehnike aktivnog slušanja, a one su empatija, analiza i sinteza. Uz tehnike slušanja postoje još i postupci aktivnog slušanja, a oni su: imaginarno slušanje, logičko slušanje te anticipacijsko slušanje. Kako bi osoba aktivno slušala, ona mora koncentrirati se na razgovor, ne prekidati govornika ali i postaviti ponekad neko pitanje i parafrazirati kako bi dao do znanja govorniku da prati razgovor. Aktivno slušanje omogućava ljudi da preduhitre određene probleme te da riješe već one koji su se dogodili. Zbog tih svih prednosti ljudi bi trebali razvijati i raditi na svojim vještinama aktivnog slušanja svaki dan Less
Abstract (english)
Communication process consist of creating a message, sending it, receiving and interpreting the message and sending back the feedback that is proper. There are many problems that can happen during the communication process and passive listening is one of them. 40% of the time that people spend on communication process is spent on listening. But, all of that time is not spent on active listening. There are many types of listening and only one is active listening. In history people... More thought that they are born with the skill for active listening and they don't have to work and improve it. But, like every other skill it's mandatory to work on it everyday. Skill of active listening is one of the basic skill that people need in other to lead successful conversation. With help of that skill people can develop and maintain friendship, get some information or they can persuade someone to agree with them. There are 3 techniques of active listening and they are: empathy, analysis and synthesis. Aside from techniques, there are procedures for active listening and they are: imaginatively listening, logical listening and anticipatory listening. In order for a person to actively listen she needs to concentrate on conversation, not interrupt and sometimes ask a question or paraphrase something so speaker can see that the person is listening and is interested in conversation. Active listening helps people to solve problems. Because of all these benefits people should develop and work on their active listening skills everyday. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:817283
Study programmeTitle: Marketing
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-02-13 14:08:39
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