This paper is divided into several unities and the aim of the research of this paper is to explain quality management, the impact of quality and which methods can be used for quality management. Total quality management is a method for managing businesses that need to meet the requirement of maximizing value, through maximizing customer satisfaction and at the lowest cost. Maximizing customer satisfaction, with the lowest possible costs, is achieved by continuously improving all processes within the company and delegating authority to employees. The customer is the reason why the company exists and for which it survives or does not survive in the market, and what is common to all definitions of quality is that the customer is always at the center and the satisfaction of his needs. The main goal of quality improvement is increased profitability. Higher quality reduces production costs due to lower waste levels, less processing and reduced raw material costs. This reduces costs and expands the profit margin. In addition, quality products will increase customer satisfaction. When customers are satisfied, they tend to buy more products, which makes the company more profitable. For these reasons, high quality can provide a competitive advantage. If quality is not a proactive measure, employees will spend most of their time removing and processing defective products. This slows down productivity and reduces product quality. In addition, it directly affects costs. Certain tools can help with quality management. Quality management tools are practical techniques or skills used to solve specific tasks and problems related to quality management systems. The most common tools are: Pareto Principle, Scatter Plots, Control Charts, Flow Chart, Ishikawa Diagram, Histogram, and Check List. Also, in order to manage quality well, it is necessary to use a certain system and certain methods. These should be systems that strive for continuous improvement. The Japanese understood this best, so they made a couple of well-known world systems. One of the most famous is certainly Kaizen. The term kaizen implies constant and continuous improvement of the process of supervision and quality improvement, which includes all employees from the top management to production workers. Also, a well-known quality management model is the Kanban system. The Kanban system synchronizes the workflow using a card that contains information on what, when, how much and how to produce and how to transport and store the product. The Kanban system helps the organization to limit production to only what is required and to avoid producing excessive quantities which represents a significant loss. The Just-In-Time system is based on the Kanban system and the goal of this system is to achieve a balanced system with a regular and fast flow of products through the supply chain. In addition, a very good tool, ie a method that strives for continuous improvement, is the PDCA circle or better known in the literature as the Demon circle or the Shewart cycle. The conceptual basis for continuous improvement in undertaking activities in this direction can be found in the PLAN - DO - CHECK – ACT cycle. In conclusion, the quality of an organization is a fundamental factor that determines the quality of products and services, and quality management is a process that recognizes and manages the activities needed to achieve the quality goals of an organization.