Abstract | Digitalna transformacija poslovanja sve je prisutnija u modnoj industriji, a smatra se da je
nastup na društvenim mrežama, platformama i aplikacijama učinkovitiji od nastupa putem
tradicionalnih kanala. Razlog tomu je što digitalni kanali omogućavaju brendovima aktivnu
komunikaciju s kupcima na temelju čega se gradi povjerenje te prikupljanje informacija čime
se isporučuju proizvodi u skladu sa potrebama kupaca. Unutar ovog diplomskog rada obrađuje
se tematika digitalne prisutnosti odabranog poslovnog subjekta. Isprva se čitatelja upoznaje sa
značenjem modnog marketinga te njegovom važnosti u postizanju uspješnog poslovanja
brenda. Nadalje se prelazi na digitalizaciju koja znatno utječe na modni svijet i svakodnevno
mu plasira novitete kroz razna tehnološka rješenja. Zatim fokus rada prelazi na fast-fashion
brend Mango. Detaljno se analiziraju sve sastavnice koje ovaj modni brend čine vidljivim u
digitalnom okruženju, a to su elektronička trgovina, službeni YouTube kanal, službeni profili
na društvenim mrežama Instagram, Facebook, Twitter, Pinterest i LinkedIn, platforma Spotify
te besplatna mobilna aplikacija za Android i iOs operativne sustave. Osim toga, rad uključuje
kritički osvrt na uočene specifičnosti i aktivnosti koje Mango provodi putem odabranih
digitalnih komunikacijskih kanala. Provedeno je i primarno istraživanje uz pomoć internetske
ankete, a u radu je detaljno provedena analiza prikupljenih rezultata. Svrha istraživanja je dobiti
uvid u stavove ispitanika o modnom brendu Mango kao i o njegovom nastupu na društvenim
mrežama Facebook i Instagram. |
Abstract (english) | The digital transformation of businesses is increasingly present in the fashion industry, and it
is believed that appearing on social networks, platforms, and applications is more effective than
appearing through traditional channels. The reason for this is that digital channels enable brands
to actively communicate with customers, based on which trust is built and information is
collected, which delivers products following customer needs. Within this graduate paper, the
topic of the digital presence of the selected business entity is addressed. At first, the reader is
introduced to the importance of fashion marketing and its importance in achieving the
successful business of the brand. Furthermore, it is moving to digitalization, which significantly
affects the fashion world and places novelties on it every day through various technological
solutions. Then the focus is on the fast-fashion brand Mango. All components that make this
fashion brand visible in the digital environment are analyzed in detail, namely e-commerce,
official YouTube channel, official profiles on social networks Instagram, Facebook, Twitter,
Pinterest and LinkedIn, Spotify platform, and free mobile application for Android and iOS
operating systems. In addition, the paper includes a critical review of the observed specifics and
activities that Mango carries out through selected digital communication channels. The primary
research was conducted using an online survey, and a detailed analysis of the collected results
was conducted in the paper. The purpose of the research is to get an insight into the attitudes of
the respondents about the fashion brand Mango as well as about its appearance on the social
networks Facebook and Instagram. |