Abstract | Poslovno pregovaranje smatra se vrlo važnom vještinom u poslovanju jer zaposlenici s dobro
razvijenom vještinom pregovaranja uvelike mogu dovesti tvrtku do unapređenja. Na tijek
pregovaranja utječu brojni čimbenici, a najvažniji čimbenik su osobine pregovarača.
Pregovarači mogu biti tvrdi, meki ili principijelni, ovisno o spremnosti na kompromis i ovisno
o tome je li im bitan međusoban odnos. U pregovorima se upotrebljavaju razni postupci kako
bi se došlo do cilja pa se tako dolazi do pitanja etičnosti. Pregovarači mogu koristiti neetične
postupke poput laganja, prijetnji, varanja, manipuliranja, a mogu ići i poštenim putem, vodeći
se istinom. Najčešćom neetičnom radnjom u poslovnom pregovaranju smatra se laganje. U
konačnici, hoće li se pregovarači odlučiti upustiti u etički upitno ponašanje može ovisiti o nizu
čimbenika, kao što su moć i prilike. U radu je provedeno istraživanje putem hipotetske situacije
u obliku ankete. Ciljevi istraživanja rada su ispitati etičnost, način postupanja u određenoj
situaciji i kompromisna rješenja, a putem toga odrediti koji ispitanik pripada kojem tipu
pregovarača. U istraživanju je sudjelovalo pet ispitanika (tri žene i dva muškarca) od kojih su
dva ispitanika spremna na neetične postupke (prikrivanje istine), dok ostali ispitanici
zagovaraju istinu i pošten način pregovaranja, s ciljem ostvarivanja obostrane koristi. Sukladno
tome, dva ispitanika su tvrdi pregovarači i koriste distributivno pregovaranje, a od preostala tri
ispitanika, dva su principijelni pregovarači i jedan je meki te koriste integrativno pregovaranje.
Što se tiče etičkih uvjerenja, ispitanici se koriste osobnom etikom, etikom dužnosti i etikom
krajnjeg rezultata. |
Abstract (english) | The ability to negotiate in business is considered a very important skill for business success because employees with well-developed negotiation skills can greatly contribute to company advancement. Negotiation is considered one of the most important business skills since welltrained employees can largely contribute to the advancement of a company. Negotiations are determined by many factors, and the most important factor is the characteristics of negotiator. Negotiators can be hard, soft or principled, depending on their willingness to compromise and on how important the interpersonal relationship is to them. In negotiations, various procedures are used in order to reach the goal and this is how the question of ethics is reached. Negotiators can use unethical procedures such as lying, threats, cheating, manipulation, but they can also follow an honest path, guided by the truth. Lying is considered the most common unethical act in business negotiations. Ultimately, whether negotiators choose to engage in ethically questionable behavior may depend on a number of factors, such as power and opportunity. In the paper, research was conducted through a hypothetical situation in the form of a questionnaire. The goals of the research paper are to examine ethics, the way of acting in a certain situation and compromise solutions, and so determine which respondent belongs to which type of negotiator. Five respondents participated in the research (three women and two men), of which two respondents are ready for unethical actions (concealing the truth), while the other respondents support the truth and a fair way of negotiating, with the aim of achieving mutual benefit. Accordingly, two respondents are hard negotiators and use distributive negotiation, and of the remaining three respondents, two are principled negotiators and one is soft and they use integrative negotiation. Regarding ethical beliefs, respondents use personal ethics, ethics of duty and ethics of the end result. |