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undergraduate thesis
UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A
Završni rad
2023. urn:nbn:hr:145:677363
Topalović, Tea
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Management, Organization and Entrepreneurship

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Topalović, T. (2023). UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:677363

Topalović, Tea. "UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2023. https://urn.nsk.hr/urn:nbn:hr:145:677363

Topalović, Tea. "UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2023. https://urn.nsk.hr/urn:nbn:hr:145:677363

Topalović, T. (2023). 'UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 17 March 2025, https://urn.nsk.hr/urn:nbn:hr:145:677363

Topalović T. UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2023 [cited 2025 March 17] Available at: https://urn.nsk.hr/urn:nbn:hr:145:677363

T. Topalović, "UVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:145:677363

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Metadata
TitleUVOĐENJE KARTOMATA I ONLINE KUPOVINA KARATA KAO TEHNOLOŠKA PROMJENA HŽ-A : Završni rad
Title (english)INTRODUCTION OF TICKET MACHINES AND ONLINE TICKET PURCHASE AS A TECHNOLOGICAL CHANGE OF HŽ : Final paper
AuthorTea Topalović
MentorIvana Fosić (mentor)
MentorAna Živković (komentor)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Management, Organization and Entrepreneurship)
Osijek
Defense date and country2023-02-09, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Svaka se organizacija tijekom svog životnog ciklusa suočava s promjenama koje su nužne za opstanak i razvitak organizacije. Organizacijske promjene, u prvom redu tehnološke, najčešće se događaju zahvaljujući informatizaciji koja olakšava protok i pristup informacijama, a provodi se na nekoliko načina. Najznačajniji načini provođenja informatizacije su automatizacija i digitalizacija kojima je omogućena zamjena radne snage prilikom baratanja informacijama. Organizacija i edukacija također... More su bitni segmenti koji utječu na uspješno provođenje tehnoloških promjena u organizaciji. Hrvatske željeznice od osnutka pa do danas bile su suočene i suočavaju se s tehnološkim promjenama koje su među ostalom rezultat informatizacije. Uvođenje kartomata i online kupovina karata samo su jedan od primjera tehnoloških promjena Hrvatskih željeznica. Svrha ovoga rada je prikazati utjecaj uvođenja kartomata i usluge online kupovine karata na zaposlenike, korisnike i organizaciju. Utjecaj provedenih tehnoloških promjena, stavovi i navike korisnika usluga prijevoza Hrvatskih željeznica u ovom radu prikazani su rezultatima istraživanja. Provedeno istraživanje pokazuje da ispitanici smatraju kako im je omogućena lakša i brža kupovina karata, bez odlaska na kolodvor, dok su blagajnici rasterećeni većeg obujma posla uzrokovanog gužvom. Velik broj ispitanika koji su sudjelovali u istraživanju nikada do sada nije kupilo kartu online ili putem kartomata, stoga bi rad mogao biti od koristi Hrvatskim željeznicama kako bi osvijestili da nisu doprli do potrošača, ali i onima koji se još nisu susreli s takvim načinom kupovine, a on im zasigurno nudi mnogobrojne prednosti. Less
Abstract (english)
Every organization during its life cycle faces the changes that are necessary for the survival and development of the organization. Organizational changes, primarily technological, most often occur thanks to informatization that facilitates the flow and access of information and is implemented in several ways. The most important ways of implementing informatization are automation and digitalization, which enable the replacement of the workforce when handling information. Organization... More and education are also important segments that affect the successful implementation of technological change in the organization. From its foundation until today, Croatian Railways has been facing and is facing technological changes that are, among other things, the result of automatization. The introduction of ticket machines and online ticket purchases are just one example of the technological changes of Croatian Railways. The purpose of this paper is to show the impact of the introduction of ticket machines and online ticket purchase services on employees, users and the organization. The impact of the implemented technological changes, attitudes and habits of the users of the transport services of the Croatian Railways are presented in research results. The conducted research shows that the respondents believe that it is easier and faster for them to buy tickets, without going to the station, while the cashiers are relieved of the larger volume of work caused by the crowds. Research shows that a large number of respondents have never bought a ticket online or through a ticket machine, so it could be useful to Croatian Railway in order to make them aware that they have not reached consumers, but also to those who have not yet encountered such a method of purchase, and it certainly offers them many benefits. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:677363
Study programmeTitle: Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-07-06 16:43:54
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