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master's thesis
Upravljanje kvalitetom zasnovano na normizaciji
2017. urn:nbn:hr:145:415772
Grubeša, Ivana
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek

Cite this document

Grubeša, I. (2017). Upravljanje kvalitetom zasnovano na normizaciji (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:415772

Grubeša, Ivana. "Upravljanje kvalitetom zasnovano na normizaciji." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:145:415772

Grubeša, Ivana. "Upravljanje kvalitetom zasnovano na normizaciji." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2017. https://urn.nsk.hr/urn:nbn:hr:145:415772

Grubeša, I. (2017). 'Upravljanje kvalitetom zasnovano na normizaciji', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 24 April 2024, https://urn.nsk.hr/urn:nbn:hr:145:415772

Grubeša I. Upravljanje kvalitetom zasnovano na normizaciji [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2017 [cited 2024 April 24] Available at: https://urn.nsk.hr/urn:nbn:hr:145:415772

I. Grubeša, "Upravljanje kvalitetom zasnovano na normizaciji", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:145:415772

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Metadata
TitleUpravljanje kvalitetom zasnovano na normizaciji
AuthorIvana Grubeša
MentorAleksandar Erceg (mentor)
Committee memberAleksandar Erceg (predsjednik povjerenstva)
Committee memberJulia Perić (član povjerenstva)
Committee memberAnamarija Delić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Osijek
Defense date and country2017-07-17, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Economics of Entrepreneurship
Abstract
U ovom je radu fokus stavljen na upravljanje kvalitetom zasnovano na normizaciji. Kvaliteta jest odrednica uspješnih, suvremenih poslovnih subjekata. Kvaliteta je odrednica poslovanja koju nitko ne osporava te kojoj svi teže. Nužno je isticanje važnosti razumijevanja različitog percipiranja kvalitete od strane različitih interesno utjecajnih skupina koje teže zadovoljenju svojih potreba. Predmet izrade rada, razmatranje je problematike upravljanja kvalitetom zasnovano na normizaciji. Među ciljevima izrade rada, potrebno je istaknuti slijedeće: prikupiti i obraditi relevantnu literaturu koja je već obrađivala problematiku upravljanja kvalitetom i normizaciju, utvrditi važnost upravljanja kvalitetom u kontekstu ostvarivanja uspješnosti suvremenih poslovnih subjekata kao i proširiti dosadašnja saznanja proizašla iz predmetne problematike. Metode korištene u izradi rada su: induktivna metoda, deduktivna metoda, metoda analize, metoda sinteze, metoda generalizacije i dr. Unatoč korisnostima kojima rezultira implementacija sustava upravljanja kvalitetom, nužno je težiti zadovoljenju kupčevih potreba budući da nezadovoljenje njegovih potreba ili pak zadovoljenje ali ne u mjeri u kojoj isti teži, može rezultirati troškovima proizašlim zbog nekvalitete.
Abstract (english)
In this paper focus is placed on standardization based on quality management. Quality is the determinant of successful, contemporary business entities. Quality is a business rule that no one disputes and which everyone is trying to have. It is important to emphasize the importance of understanding different quality perceptions of different intersecting influential groups that strive to meet their needs. The subject of the work is to consider standardization-based quality management issues. Among the objectives of the work, the following should be highlighted: to collect and process relevant literature that has already addressed the issue of quality management and standardization, to determine the importance of quality management in the context of achieving the success of modern business entities and to extend the knowledge gained from the subject matter. Methods used in the work are: inductive method, deductive method, analytical method, synthesis method, generalization method and the like. Despite the benefits resulting from the implementation of a quality management system, it is necessary to strive to meet the customer's needs, since the disadvantage of their needs or satisfaction, but not to the extent that it is hurting, can result in costs incurred due to low quality.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:415772
Study programmeTitle: Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2017-10-04 11:49:18