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Scientific paper - Original scientific paper
Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service
Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28 (2015), S; 25-39. urn:nbn:hr:145:189000
Vázquez, José Luis; Aza, Carlota L.; Lanero, Ana

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Vázquez, J. L., Aza, C. L. & Lanero, A. (2015). Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28. (S), 25-39. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, José Luis, et al. "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 28, no. S, 2015, pp. 25-39. https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, José Luis, Carlota L. Aza and Ana Lanero. "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues 28, no. S (2015): 25-39. https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, J. L., Aza, C. L. and Lanero, A. (2015) 'Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service', Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28(S), pp. 25-39. Available at: https://urn.nsk.hr/urn:nbn:hr:145:189000 (Accessed 10 December 2024)

Vázquez JL, Aza CL, Lanero A. Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues [Internet]. 2015 March 25 [cited 2024 December 10];28(S):25-39. Available at: https://urn.nsk.hr/urn:nbn:hr:145:189000

J. L. Vázquez, C. L. Aza and A. Lanero, "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service", Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 28, no. S, pp. 25-39, March 2015. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:145:189000. [Accessed: 10 December 2024]

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Metadata
Title (english)Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service
AuthorJosé Luis Vázquez
AuthorCarlota L. Aza
AuthorAna Lanero
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
The principal aim of this paper is to identify the factors that define students perceptions of university social responsibility (USR) in a Spanish university, and analyse the impact of that view on their perceptions of satisfaction and quality of service. Particularly, it is hypothesized that the overall perception of university social responsibility has a positive effect on students experiences of satisfaction, partially mediated by the assessment regarding the quality of university services. In doing that, a self-report study was conducted with a total sample of 400 undergraduate students of the University of León, in Spain. Structural equation modeling with PLS was used to test the students overall perception of USR in order to achieve higher standards of quality of service and satisfaction. Results supported a structure of six factors explaining students views regarding university social responsibility, of which only internal management affects the overall perception. Likewise, quality of service and satisfaction are strongly correlated among them. Implications of these findings for marketing in university settings are discussed.
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Journal titleEkonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues
Numberingvol. 28, no. S, pp. 25-39
p-ISSN0353-359X
e-ISSN1847-2206
URN:NBNurn:nbn:hr:145:189000
Publication2015-03-25
Document URLhttp://hrcak.srce.hr/137443
Type of resourceText
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) icon
Created on2017-02-27 08:30:51