prikaz prve stranice dokumenta Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service
  Preuzmi
PDF 371.57 KB
Znanstveni rad - Izvorni znanstveni rad
Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service
Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28 (2015), S; 25-39. urn:nbn:hr:145:189000
Vázquez, José Luis; Aza, Carlota L.; Lanero, Ana

Citirajte ovaj rad

Vázquez, J. L., Aza, C. L. i Lanero, A. (2015). Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28. (S), 25-39. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, José Luis, et al. "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 28, br. S, 2015, str. 25-39. https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, José Luis, Carlota L. Aza i Ana Lanero. "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service." Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues 28, br. S (2015): 25-39. https://urn.nsk.hr/urn:nbn:hr:145:189000

Vázquez, J. L., Aza, C. L. i Lanero, A. (2015) 'Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service', Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, 28(S), str. 25-39. Preuzeto s: https://urn.nsk.hr/urn:nbn:hr:145:189000 (Datum pristupa: 10.12.2024.)

Vázquez JL, Aza CL, Lanero A. Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service. Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues [Internet]. 25.03.2015. [pristupljeno 10.12.2024.];28(S):25-39. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:145:189000

J. L. Vázquez, C. L. Aza i A. Lanero, "Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service", Ekonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues, vol. 28, br. S, str. 25-39, Ožujak 2015. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:145:189000. [Citirano: 10.12.2024.]

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:145:189000
Prijavite se u repozitorij kako biste mogli spremiti objekt u svoju listu.
Podaci o radu
Naslov (engleski)Students’ experiences of university social responsibility and perceptions of satisfaction and quality of service
AutorJosé Luis Vázquez
AutorCarlota L. Aza
AutorAna Lanero
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
The principal aim of this paper is to identify the factors that define students perceptions of university social responsibility (USR) in a Spanish university, and analyse the impact of that view on their perceptions of satisfaction and quality of service. Particularly, it is hypothesized that the overall perception of university social responsibility has a positive effect on students experiences of satisfaction, partially mediated by the assessment regarding the quality of university services. In doing that, a self-report study was conducted with a total sample of 400 undergraduate students of the University of León, in Spain. Structural equation modeling with PLS was used to test the students overall perception of USR in order to achieve higher standards of quality of service and satisfaction. Results supported a structure of six factors explaining students views regarding university social responsibility, of which only internal management affects the overall perception. Likewise, quality of service and satisfaction are strongly correlated among them. Implications of these findings for marketing in university settings are discussed.
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaEkonomski vjesnik : Review of Contemporary Entrepreneurship, Business, and Economic Issues
Brojčani podacivol. 28, br. S, str. 25-39
p-ISSN0353-359X
e-ISSN1847-2206
URN:NBNurn:nbn:hr:145:189000
Datum objave publikacije2015-03-25
URL dokumentahttp://hrcak.srce.hr/137443
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Imenovanje-Nekomercijalno-Bez prerada 4.0 međunarodna (CC BY-NC-ND 4.0)
Datum i vrijeme pohrane2017-02-27 08:30:51