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master's thesis
Upravljanje konfliktima u organizacijama
Diplomski rad
2024. urn:nbn:hr:145:853511
Veber, Hrvoje
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Management, Organization and Entrepreneurship

Cite this document

Veber, H. (2024). Upravljanje konfliktima u organizacijama : Diplomski rad (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:853511

Veber, Hrvoje. "Upravljanje konfliktima u organizacijama : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2024. https://urn.nsk.hr/urn:nbn:hr:145:853511

Veber, Hrvoje. "Upravljanje konfliktima u organizacijama : Diplomski rad." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2024. https://urn.nsk.hr/urn:nbn:hr:145:853511

Veber, H. (2024). 'Upravljanje konfliktima u organizacijama : Diplomski rad', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 13 February 2025, https://urn.nsk.hr/urn:nbn:hr:145:853511

Veber H. Upravljanje konfliktima u organizacijama : Diplomski rad [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2024 [cited 2025 February 13] Available at: https://urn.nsk.hr/urn:nbn:hr:145:853511

H. Veber, "Upravljanje konfliktima u organizacijama : Diplomski rad", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:145:853511

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Metadata
TitleUpravljanje konfliktima u organizacijama : Diplomski rad
Title (english)Conflict Management in Organizations : Graduate paper
AuthorHrvoje Veber
MentorAna Živković (mentor)
Committee memberIvana Fosić (predsjednik povjerenstva)
Committee memberAna Živković (član povjerenstva)
Committee memberJelena Franjković (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Management, Organization and Entrepreneurship)
Osijek
Defense date and country2024-08-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U diplomskom radu razmatra se upravljanje konfliktima. Konflikt je zapravo sukob, u širem smislu može biti rasprava, ali i dovesti do fizičkog obračuna. Konflikti nužno nastaju gdje god ima komunikacije, možda ne odmah, ali povremeno tijekom vremena. Za uspješno obavljanje svakog posla, ali i harmoniju na radnom mjestu, dobre su komunikacijske vještine nužne. Zbog toga je od iznimnog značaja za zaposlenike raditi na svojim vještinama komuniciranja. Konflikti ne moraju uvijek biti negativni – kroz konstruktivan konflikt cjelokupna organizacija može osvijestiti problem i početi intenzivnije tragati za njegovim rješenjem. Zbog toga je važno fokus konflikta zadržati na samom problemu, jer prelaskom u interpersonalne konflikte, tj. dodavanjem osobne note, konflikti eskaliraju, prelaze granicu nakon koje nastaje mnogo (nepopravljivih) poteškoća. Radom se razmatraju i različite vrste konflikata, vrste pristupa konfliktima, izbor pristupa i načini upravljanja konfliktima. Upravljanju konfliktima može se pristupiti na više načina: popuštanjem, izbjegavanjem, kompromisom, suradnjom i dominacijom. Zbog toga je glavni cilj rada determinirati optimalan način upravljanja konfliktima. Metode koje se u tu svrhu koriste su metoda kompiliranja, metoda usporedbe, analiza i sinteza.
Abstract (english)
The master's thesis examines conflict management. A conflict is actually a conflict, in a broader sense it can be a discussion, but it can also lead to a physical confrontation. Conflicts necessarily arise wherever there is communication, perhaps not immediately, but periodically over time. Good communication skills are necessary for the successful performance of any job, as well as harmony in the workplace. This is why it is extremely important for employees to work on their communication skills. Conflicts do not always have to be negative - through a constructive conflict, the entire organization can become aware of the problem and start searching more intensively for its solution. That is why it is important to keep the focus of the conflict on the problem itself, because by moving into interpersonal conflicts, i.e., by adding a personal touch, conflicts escalate, cross the line, after which many (irreparable) difficulties arise. The work also considers different types of conflicts, types of approaches to conflicts, the choice of approach and methods of conflict management. Conflict management can be approached in several ways: yielding, avoiding, compromising, cooperating and dominating. Therefore, the main goal of work is to determine the optimal way of conflict management. The methods used for this purpose are compilation method, comparison method, analysis and synthesis.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:853511
Study programmeTitle: Business economy; specializations in: Management
Course: Management
Study programme type: university
Study level: graduate
Academic / professional title: sveučilišni magistar / magistra ekonomije (sveučilišni magistar / magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-03 13:37:44