The master's thesis examines conflict management. A conflict is actually a conflict, in a broader sense it can be a discussion, but it can also lead to a physical confrontation. Conflicts necessarily arise wherever there is communication, perhaps not immediately, but periodically over time. Good communication skills are necessary for the successful performance of any job, as well as harmony in the workplace. This is why it is extremely important for employees to work on their communication skills. Conflicts do not always have to be negative - through a constructive conflict, the entire organization can become aware of the problem and start searching more intensively for its solution. That is why it is important to keep the focus of the conflict on the problem itself, because by moving into interpersonal conflicts, i.e., by adding a personal touch, conflicts escalate, cross the line, after which many (irreparable) difficulties arise. The work also considers different types of conflicts, types of approaches to conflicts, the choice of approach and methods of conflict management. Conflict management can be approached in several ways: yielding, avoiding, compromising, cooperating and dominating. Therefore, the main goal of work is to determine the optimal way of conflict management. The methods used for this purpose are compilation method, comparison method, analysis and synthesis.