In modern, contemporary business conditions, business management and its resources, including human resources, implies an array of new contents in the field of management, marketing, research, development, finance and production as well an in the field of education, labor organization and other. Thus, human resources management, as the most significant resource of every organization, implies a very complex process. For that reason, special attention to formulation and implementation of human resources strategy must be paid. The purpose of this thesis, as well as the research conducted, is to present the crucial significance of competences and skills of human resources in hospitality industry in Croatia, considering the specific nature of the industry that require specific management and organization of human resources and processes. Consequently, Croatian market is in the need of high quality education of hospitality work force, that are not necessarily formal means of education. The results of the conducted research will provide insight into the inadequacies of skills and competences of hospitality work force, as well as the needs for new profession, jobs or groups of jobs that hotels already, or considering further business development, have noticed that they are in the need of, for which there are no formal education programs. A more clear image of desired employee profile in hospitality industry will improve the quality of service and ultimately improve the profitability of the hospitality sector. The results of the conducted research have shown that it is necessary to restructure the existing condition of employees in Slavonian hotels in a way that will enable them to acquire knowledge that is in the line with the needs of the modern market and provide Croatia or Slavonia better service results within the tourist offer.