A well-organized quality management system is important for the operation of any company. A good team and well-developed quality management strategies ensure superior service and long-term customer loyalty, which is necessary for the survival of the company. Product quality can be measured in terms of performance, reliability and durability. Quality management tools ensure changes in systems and processes that ultimately result in top quality products and services. Quality management methods such as Total Quality Management have a common goal - to deliver a high-quality product. Construction company Solium d.o.o. with its headquarters in Petrijevci, has been systematically working for many years to improve the quality of its products and services. New business models and quality improvement systems provide a set of new opportunities allow a better response to consumer needs and thus create a difference between Solium d.o.o. and other competitors. Data was collected through interviews and analyzed according to the content analysis technique. The main motivation for innovation management is to provide innovation in the form of new products and services. The difficult factors proved to be mostly related to the costs of production or business. The most used practices in the company are innovations in proposing values, and the most used method was learning through research, both implemented for the purpose of maintaining quality of the service. During the research, special emphasis was placed on the quality management system that is implemented in the company's operations and the success of the implementation of the system in everyday work. During the analysis of the available data, the space for improving was assessed and in the conclusion the plans of the company for further improvement of their services were presented.