The paper begins with a presentation of the methodology according to which it was written, it extends through the following chapters: the subject of research, the goal of research and scientific methods. The theoretical part of the paper contains definitions of outsourcing, forwarding and other terms related to them. The advantages of using outsourcing were highlighted, as well as the importance of quality business analysis before choosing an outsourcing partner. Freight forwarding is a type of outsourcing service, and it is defined as a set of jobs, operations, rules and functions that enable the shipment or delivery of goods from the home country to a foreign country and reverse transport procedure. The important person in forwarding is the forwarder who organizes and controls all tasks related to the forwarding process. The most important thing is that he has the necessary knowledge and certificates so that the forwarding service can be complete. The practical part of the work follows the process of delivery of goods from America to Croatia. The original documents (on which the exact data of the company are covered for data protection) show the chronological flow of procurement and import of goods from America to Croatia. We monitor the goods throughout the entire transport process, process and documentation. The freight forwarder's offer, representation agreement, disposition, goods account, carrier's account, required transport licenses, sea bill of lading, CMR, import customs declaration and final invoice are shown on the actual business of importing the goods. A detailed overview of each of the mentioned documents gives an insight into how easy the process of importing goods from a country that is not a member of the European Union to a member country is if we choose a forwarder who has the knowledge, experience and necessary resources. The conclusion of the paper includes a set of knowledge from theory and practice, combines essential information and the advantages and disadvantages of shipping via forwarding.